Job
Description
Salary
Skills
Benefits
Job Description
Salary : $7,067.05 - $8,590.04 Monthly
Location : City of Atascadero, CA
Job Type: Full-Time
Job Number: SAIII 4.2024
Department: City Manager's Office - IT
Opening Date: 04/11/2024
Closing Date: 5/10/2024 5:00 PM Pacific
Description
THE CITY:
The City of Atascadero is a small, beautiful California central coast community located in San Luis Obispo County. We have a population of 30,000 residing in an area just under 27 square miles. Our community is a great place to live, work and raise a family! We are situated along Highway 101, halfway between the metropolitan areas of Los Angeles and San Francisco. The community is located in the Paso Robles wine region and is a short 20-minute drive to the beach and Highway 1. We are within a three-hour drive to Yosemite National Park and two hours to Monterey or Carmel. For those that enjoy the outdoors, we are close to four local lakes, a national forest and endless hiking and biking trails. Become a member of an organization consisting of hardworking individuals who are passionate about making a positive impact through public service. The organizational environment encourages collaboration and productivity and is fostered by engaged management, all working for the betterment of the community. City offices are located in the beautiful and historic City Hall Administration Building near the picturesque Sunken Gardens Park, located in the heart of downtown Atascadero.
ABOUT THE DEPARTMENT
The Information Technology (IT) Division provides for management, planning, service and support for all computers, servers, wired and wireless network systems, cybersecurity systems, user accounts, mobile computing, and phones within the City. It also maintains the City's databases, geographic information system (GIS), websites, and emergency radios. IT plays a central role in ensuring all software and digital processes are utilized to their full potential.
The IT Division operates within the City Manager's Office. The division currently supports and/or maintains 180+ full-time/part-time user accounts, 120+ computers, 100± VoIP phones, 25+ databases and 20+ desktop applications across 7 departments.
GENERAL PURPOSE
Performs a variety of complex technical work in the development, installation and maintenance of information technology systems throughout the various departments of the organization. Provides various systems analyst activities including architecting and maintaining data storage systems; testing and maintaining computer application systems; enabling access to multiple data sets across multiple endpoints; and performing a variety of technical tasks relative to assigned areas of responsibility. This class is distinguished from the lower level of System Administrator II by requiring the use of advanced technical skills.
SUPERVISION RECEIVED
Works under the general direction of the Deputy City Manager assigned to Information Technology.
SUPERVISION EXERCISED
May manage and assign tasks to other classifications within the department.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is responsible for maintaining the operational availability of a distributed network environment. The System Administrator will work as part of a team in a fast-paced environment to fulfill work requests, implement new technology and services, and perform maintenance and upgrades, which may occur outside of normal business hours.
- Establishes appropriate security protocols to protect against internal and external threats.
- Maintains VPN connections for staff and vendors.
- Analyzes and evaluates existing information system operations and programs to identify, recommend, and implement new and modified automated systems.
- Performs analysis of, plans, develops, and administers WAN and LAN systems.
- Designs networks with appropriate routing tables, protocols, and IP class structures.
- Analyzes and updates operating instructions and documentation.
- Performs system and network configuration modifications and fixes to correct and optimize system performance and cost-effectiveness.
- Plans and maintains organization-wide information systems, services, and network facilities. Participates in capital improvement projects and gives input on technology systems and requirements.
- Assists staff to diagnose and solve computer equipment problems.
- Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plans operating changes.
- Responsible for maintaining access to all network resources for staff and applications. Ensure power backup and redundancy systems are adequate and functioning for constant access.
- Architects and maintains all data storage, backup and archival environments.
- Assists in the planning, acquisition, installation, and maintenance of new equipment and equipment modifications or enhancements.
- Reviews and implements the disaster preparedness/emergency response and recovery plan and ensures integrity and security of network resources.
- Participates in the creation of annual and long-range computer technology plans.
- Coordinates with management staff, support staff, technical personnel, or vendors to solve problems, as required.
- Maintains and supports the emergency radio network. Plans for necessary upgrades and service expansion.
- Participates in special projects as assigned by supervisor.
- Performs related duties and responsibilities as required.
PERIPHERAL DUTIES
Provides temporary and vacation relief in similar occupational fields as necessary.
Typical Qualifications
QUALIFICATIONS
Education and Experience:
- Graduation from an accredited four-year college or university with a degree in information technology, system administration, computer science or a closely related field, and at least 6 years of experience, or
- At least 8 years of experience in System Administration or related field and an Associate's Degree in an applicable field.
Necessary Knowledge, Skills and Abilities:
- Extensive knowledge of network and routing best practices
- Considerable knowledge of local area networks (LAN) and wide area networks (WAN).
- Skill in operating available tools and equipment.
- Proficient in VMWare products, technologies and architecture.
- Proficient in current Microsoft Windows workstation and server operating systems.
- Knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installation.
- Knowledge of Active Directory.
- Proficiency with scripting and automation tools.
- Ability to work on-call and participate in rotating standby duty schedule including working after hours and weekends as needed.
- Ability to prepare and analyze complex reports; ability to maintain efficient and effective automated systems; ability to install and troubleshoot PC systems; ability to effectively supervise staff; ability to establish and maintain effective working relationships with employees and city officials; ability to effectively communicate orally and in writing.
- Possess excellent customer service skills using tact, judgment and discretion and have a flexible, approachable, friendly demeanor. Willingness to participate in a fast-paced team environment; be self-motivated, highly energetic and creative.
SPECIAL REQUIREMENTS
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- Possession of a valid Class C California driver license and a satisfactory driving record.
- Pursuant to California Labor Code Section 3211.9, service is essential in times of extreme emergency or disaster. For this reason, State law designates public employees as "Disaster Service Workers". Even when off-duty, this position may be required to return to duty in case of emergency or disaster.
Supplemental Information
TOOLS AND EQUIPMENT USED
Personal computers, Servers, LAN, WAN, phone, portable radio, basic hand tools and various peripheral equipment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and to talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts.
The noise level in the work environment is usually quiet.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
VACATION: 10 days per year, gradually increasing to 24 after 20 years completed.
HOLIDAYS: 11 days per year, plus one floating holiday.
SICK LEAVE: 12 days per year.
HEALTH & LIFE: Employee is covered for medical, dental, vision and life. The City contributes a portion of the cost of dependent coverage for medical, dental vision and life insurance.
RETIREMENT: California Public Employees Retirement System (CalPERS). No FICA deductions.
DISABILITY INS: SDI - Employee paid.
This position is open. This job was posted on Sun Apr 14 2024 and expires on Thu Jun 13 2024.
Minimum $7K /mth
$8K /mth Average
Maximum $9K /mth
Tasks
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform data backups and disaster recovery operations.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Configure, monitor, and maintain email applications or virus protection software.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Analyze equipment performance records to determine the need for repair or replacement.
- Confer with network users about how to solve existing system problems.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Design, configure, and test computer hardware, networking software and operating system software.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Load computer tapes and disks, and install software and printer paper or forms.
- Train people in computer system use.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Maintain an inventory of parts for emergency repairs.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Skills
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Speaking - Talking to others to convey information effectively.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Operations Analysis - Analyzing needs and product requirements to create a design.
- Programming - Writing computer programs for various purposes.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Time Management - Managing one's own time and the time of others.
Knowledge
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Life Insurance
- Dental Insurance
- Vacation & Paid Time Off
- Sick Days
- Health Insurance
